FAQ

1. How do I track my order?

Once your order is shipped you will receive by email your tracking number allowing you to follow your order. Nevertheless, you can also ask us by email when it is taken in charge by the carrier.

2. I want to cancel my order, is it possible?

Yes, you have 24 hours from the moment your order has been placed. Just send us an e-mail and we will cancel your order and refund 100% of the amount.

3. Do you ship abroad?

We ship worldwide.

4. My item is damaged?

You can contact our service by email to take care of your request. In general, we send back the article at our expense.

5. I am not satisfied with my order, can I get my money back?

Absolutely, just contact us and we will give you the procedure. You have 30 days from the reception of the goods. All you have to do is send the item back to us and we will give you a 100% refund. The customer is responsible for the return shipping costs.

6. How to contact you ?

E-mail (response within 24 hours): contact@...

7. Delivery

Delivery times are in the order of 4 to 8 working days.